FAQ

Infrared heaters heat up objects directly skipping the air which make them more efficient than conventional heating system.

Absolutely, each heater comes with an installation guide. They can be wall or ceiling mounted. Ceiling installation kit is sold separately. You can also purchase stand support so you can move the heater around the area if needed.

With normal use, the heaters are safe to install at home even if you have small kids or pets. The surface doesn’t get very hot so with quick touch they cannot get burned. However, you need to follow general safety rules as with any electrical appliances.

Panel heaters are designed to operate stably for 20-25 years with normal use and basic maintenance (wiping off the dust).

Since the panels emit far infrared light, which heats furniture, walls, floors, the heat is evenly distributed throughout the entire volume of the room. If the system is configured correctly, we cannot tell where the heat radiation is coming from.

The advantage of heating with infrared panels is that the area is heated up evenly.

With infrared heaters the difference between the lowest and highest temperature is 1-2° in the room, which can be barely noticed. Read more about the temperature balance here.

Wexstar heaters can be installed in damp areas as they have a degree of protection IP54. However, it is recommended to avoid direct contact with water.

While many distributors say that infrared panels require no maintenance at all, we advise that you wipe off the dust from time to time (based on the conditions of the room). If you use heaters in a dusty place such as garage or shop, you may need need to do it more frequently. 

If you need to clean the heating panel, please do it at room temperature. Turn off the heater by unplugging the power cord from the socket. Using glass cleaner or soapy water, wipe with a damp cloth and dry. That’s it!

Approximate calculation for good insulation of the floor, walls and ceiling:

   400 W – Will heat up to 120 sq ft (11,5 sq m)

   600 W – Will heat up to 200 sq ft (18,6 sq m)

   800 W – Will heat up to 250 sq ft (23,2 sq m)

However, these recommendations can differ depending on the building conditions and the purpose of use. Request a FREE consultation to let us help select the proper panel and quantity.

The panels radiate far-infrared heat, which is then absorbed by object surfaces. It is best to install heaters higher on the walls or on the ceiling.

Heaters will not be effective if installed in front of windows or doors as there will be no heat surface to absorb the energy.

The heat from the panels is felt at a distance of about 5-10 feet. Therefore, it is best to install them within 10 feet of where you would normally be in the room.

It depends on the insulation of your room and the temperature outside. Infrared panels heat the thermal mass, and when first turned on, this can take several hours (depending on sq.ft. area and the conditions).

It is very important to go through this first phase in order to warm up the thermal mass of the room in order for the heaters to work efficiently. And if all surfaces in the room have the same temperature and begin to radiate heat back, then the system will start to work efficiently.

It is recommended to leave the heaters on continuously until the desired room temperature is reached.